General Store FAQs

Frequently Asked Questions from our online store users.

When will my item ship?
All items kept in inventory will typically ship the same business day for orders placed before noon EST. All orders placed after noon will ship the followin...
Tue, Aug 30, 2022 at 5:49 PM
Where do items ship from?
Inventoried items ship from one of our warehouses located in North Carolina, Illinois, or Ohio.
Mon, Apr 29, 2024 at 4:03 PM
How do I get tracking information?
You will receive tracking information via email as soon as your order ships. Shipping information is also visible on the store website under Order History.
Wed, Sep 22, 2021 at 4:13 PM
How can I cancel or change my order?
Please contact customer service immediately so that we can stop your shipment!
Wed, Sep 22, 2021 at 4:13 PM
Why do I see "Brand Fuel" on my credit card statement?
Brand Fuel is a North Carolina based company that provides product sourcing, e-commerce, and fulfillment services on behalf of our clients. If you see "...
Wed, Sep 22, 2021 at 4:13 PM
How can I speed up my order?
Please contact customer service so that we can make your order a priority!
Wed, Sep 22, 2021 at 4:13 PM
How do I use my gift card or budget?
During checkout, under payment select Gift Card (your site might also refer to these as "budgets") instead of Credit Card. Enter your gift card co...
Thu, Sep 23, 2021 at 12:45 PM
How do I check the balance of my gift card?
Simply enter the code at checkout to review the balance remaining on your gift card.
Wed, Sep 22, 2021 at 4:14 PM
I didn't see what I was looking for on the site. Are other items available?
Our supply chain contains over 1.2MM products. If you are a business customer looking for something not found on your online company store, please contact y...
Wed, Sep 22, 2021 at 4:14 PM
How do I check my gift card or budget balance?
At any time you may check your gift card balance by navigating to My Account > Gift Card Allotments. Note: your site may refer to gift cards as "bud...
Thu, Sep 23, 2021 at 12:49 PM