If your Brand Fuel site supports credit card payment and you choose to pay via credit card, the charge that appears on your credit card statement will show Brand Fuel. This is because your financial institution places a temporary authorization on your account to ensure funds will be available when the order is finalized.
This pending charge is an initial hold that temporarily lowers your available balance. Your account is not actually billed until the order ships, so if the order is not approved, cancelled, or does not ship, the hold will automatically expire in accordance to the timeframe set by your financial institution and no action is required on your part.
Credit Card Authorization Holds:
An authorization hold will be placed on your credit or debit card each time an order is placed to confirm the card is valid. The hold will be released within 3-5 days of the transaction in accordance with your financial institution’s policy; the charge will appear after the order ships or within 30 days.
For cancelled orders, authorizations may take 3 to 5 days to be voided. The length of the hold is determined by the bank or other financial institution that issued your card. You will not be charged for rejected or cancelled orders.
For additional questions, please contact your financial institution or card provider.